Offering a safe home, support and hope for the future
Daily Responsibilities:
· To be available in the office Monday-Friday 9am-5pm
· To answer phone calls and pass on messages to the relevant teams
· To communicate with clients when required
· To respond to email enquiries
· To oversee administrative duties regarding referrals into the service
· To keep relevant client information updated
· To provide management with reports when requested
· To liaise with and provide administrative support to all of the relevant departments within the organisation
· To maintain the Health & Safety of the office area whilst ensuring the office is clean and tidy at all times
· To create agendas and keep minutes of meetings
· To adhere to SHS Policies and Procedures at all times
· To follow the GDPR and retention of data policies for the storage and disposal of client information
Requirements:
Must be proficient in Microsoft Office systems (PowerPoint, SharePoint, Excel, Word)
Must be a fast learner with the ability to adapt to new systems
Must have experience with handling challenging conversations
About the Company:
Safe Haven Sussex CIC is a non-profit community interest company that provides accommodation and support for vulnerable adults who were homeless or vulnerably housed. Safe Haven Sussex has 34 houses across the city, ranging from 3-6 bedrooms with shared communal facilities. The role of the Service Administrator is to ensure that administrative processes and the office are working smoothly and efficiently.