Service Administrator

191 Freshfield Rd, Brighton BN2 9YE, UK

Job Type

Full Time

Daily Responsibilities:

· To be available in the office Monday-Friday 9am-5pm

· To answer phone calls and pass on messages to the relevant teams

· To communicate with clients when required

· To respond to email enquiries

· To oversee administrative duties regarding referrals into the service

· To keep relevant client information updated

· To provide management with reports when requested

· To liaise with and provide administrative support to all of the relevant departments within the organisation

· To maintain the Health & Safety of the office area whilst ensuring the office is clean and tidy at all times

· To create agendas and keep minutes of meetings

· To adhere to SHS Policies and Procedures at all times

· To follow the GDPR and retention of data policies for the storage and disposal of client information

Requirements:

  • Must be proficient in Microsoft Office systems (PowerPoint, SharePoint, Excel, Word)

  • Must be a fast learner with the ability to adapt to new systems

  • Must have experience with handling challenging conversations

About the Company:

Safe Haven Sussex CIC is a non-profit community interest company that provides accommodation and support for vulnerable adults who were homeless or vulnerably housed. Safe Haven Sussex has 34 houses across the city, ranging from 3-6 bedrooms with shared communal facilities. The role of the Service Administrator is to ensure that administrative processes and the office are working smoothly and efficiently.